The service was on point and they should be commended as I watched them interact with others it was the same experience regardless of the person which shows a high standard for customer satisfaction.At the buffet, the dinner seafood grill gentleman was fantastic. Continuously improving our performance in all areas is our main task. There were 2 minor issues, the first being the tripping hazards along some of the hallways and around the mainpool bar area (which they are trying to fix by putting up yellow caution signs), and the second being the lack of sufficient washrooms by the pool areas. We were a couple and given 2 double beds, but didn't want to switch locations and keep swim out room (were told our booking sheet said double occupancy two double beds - that's funny). Effective from 12/24/20. Summary: I wouldn't even have to ask it was always "Sir, coffee with baileys and a mimosa" Little things like that make vacations worth the money you spend. Occupancy Limits: 3 adults, 3 children, 4 total. We hope we can welcome you once again and provide you a more pleasant vacation.Luxury regardsFrancisco JorgeGeneral Director, We stayed at the Hideaway adults-only side and had an amazing vacation.The resort is beautiful and the staff is great. Stay at this 4.5-star luxury property in Puerto Morelos. The service though at Opa was quick and efficient which was great.The Sports bar is awesome. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. Gigantic selection, and even at 10pm for dinner the food was great. Once you went out on the balcony and all the way to one side of the area you could see the ocean through the trees. Luxury Presidential 1 Bedroom Suite - Diamond Club. 3. The 2 rooms together are a 2 bedroom suite. Our guests praise the pool and the restaurant in our reviews. Every staff member that we encountered were extremely polite and very friendly (kudos to Victor at the pool beside the splash pool for his great service also)! We checked in at the Diamond Club lounge, and was very quick and easy. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. Now here are the details if you want the longer version: There are also a restaurant by each pool and one at the beach. Save on your Riviera Maya travel package and stay at the Royalton Riviera Cancun Resort & Spa - All Inclusive with United Vacations. Bedding: 1 king bed and sofa bed. Plenty of outlets. The food was on point but the service was a bit slow and missed the mark. Max Occupancy: 4 Adults, or 2 Adults + 2 Children . They make up for the in service and food. All of our faces dropped seeing the lobby. The Room - Mouth watering. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. As for the timeshare breakfast - we passed. Incredibly beautiful. Hoping to hear back from them soon :), Dear DanandmarinaThank you for your posting on TripAdvisor. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Popular attractions Tortuga Beach and La Isla Shopping Mall are located nearby. We have stayed at many resorts and rank this one as one of the nicest. Dear ImhoffbWe are very pleased to read you had such a wonderful experience in our Resort. I know there were a lot of people that complained about noise but to be honest with you I didn't hear it or I blocked it out but you visual could see work being done. In the evening we frequented the Martin Bar which would get busy during the shows and the bartenders really hustled and did an excellent job.I hope you find this review helpful, and enjoy your stay at the Royalton Riviera Maya.More, Dear DomLYYZWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. We never had a problem getting seated. There was one Mens stall and one women's stall serving the entire pool area.Overall experience at this resort is a 4.5 with the possibility of it being a 5/5 with minor changes. Bars:There are many bars throughout the hotel and you should not be waiting too long for a drink. Check in: Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. We spent our mornings on the beach and afternoons at the pool. Others had a seafood dish that they didn't like. The drinks were mixed well, and top liquors were available. Food:By Far the BEST buffet restaurant (Marche) we have ever experienced. Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) They made a 3 star rating a 4 star rating as we were very disappointed in the value for the money spent. Our guests praise the pool and the restaurant in our reviews. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We hope to have the pleasure of seeing you again soon. We had reserved an ocean view luxury suite with terrace jacuzzi. If you get an even number room your swim out will have SUN! The shower was amazing as was the jetted tub! would be nice if they could change the lighting for breakfast.-Kids pool- An incredibly huge area, broken up well between family pool, huge play area about a foot deep, and slide area. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 210 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. The entrance from the street to the actual hotel is, Dear Julie W We couldn’t be more pleased to know that you enjoyed your stay at Royalton Riviera Cancun. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Review tags are currently only available for English language reviews. Didn't think that happened in Mexico.With our kids what would take the normal person 5 minutes to get from pool to the room took us 25, so everything was a major excursion, but that's prob just us lots of ramps and elevators for strollers, Dear CarlosSanSelenosThank you for taking the time to write such a wonderful review about your experience at Royalton Riviera Cancun. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. It is not close to much if you don't want to stay at the resort. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. We politely declined and had no issues after. Al-la-Carte, we visited Italian, Japanese, Tex Mex, and Steakhouse - All were very good and most should not be disappointed. For those thinking about booking - do not hesitate! Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. I would have given 5 stars on this review, but felt value for the upgrade to the Diamond Club was questionable, as non DC guests were allowed in the Pool and Beach areas designated to DC guests. It was absolutely stunning. I will say that our server at Hunter had great customer service skills we were waiting on our food which is what set him back. We really enjoyed all of the restaurants and even the buffet was delicious. So we were extremely happy.The FoodThe buffet was on point for breakfast, lunch and dinner. So we decided to make the best of it and not waste any more time running back and forth trying to get answers that were supposed to come to us.Ran into a few topless women on the beach. Dear JettSetterYogiWe very much appreciate your review which points out some interesting matters. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also organizing chairs. Arrival- We had to wait close to 5 hours for our room to be ready after our arrival. This left us wondering what we paid extra for if we could have done the same. Your excellent comments on our restaurants and our incredible splash pad highly appreciated.We are delighted our facilities and services meet your expectations. Please see our partners for more details. It is according if you Presidential suite has Diamond Club service. You cannot pay to see such a beautiful event. We are glad to know that we were able to provide the relaxing holiday you were looking forward to have. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Spotless, spacious plenty of light, ceiling fan, incredible blowdryer, good water pressure in double shower, your own thermostat. We are thinking about hosting our wedding there - just emailed them this week. Luxury RegardsFrancisco JorgeGeneral Director, This is the version of our website addressed to speakers of English in the United States. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,315 candid photos and videos of Royalton Riviera Cancun Resort & … The resort itself is absolutely stunning. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.Hoping to welcome you once again at Hideaway at Royalton.Luxury regardsFrancisco JorgeGeneral Director. Took my own shampoo, conditioner and body wash but ended up using theirs, it was nice. My husband and I recently visited (Feb. 5-12) from this great resort and we thoroughly enjoyed every moment! Mini fridge, large TV (with English TV shows and movies) The double sink with vanity and light up mirror was so nice I might have to remodel my own at home.WiFi was every where, including the beach! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. While we were staying there they were still doing construction on one of the wings near the kids area and also doing some work on the main pool. Make your family vacation in Mexico truly memorable with a stay at the Royalton Riviera Cancun. The DC area was not well marked, and the staff was not letting non DC guests know that this area was designated for people who paid for the upgrade.As a DC upgrade your butlers made reservations at the restaurants so you didn't have to wait, and we felt uncomfortable that we were budding in front of non-diamond club members and listening to them complain that we were seated even thought they were there first. Slippers and robes hang in the closet. It is so beautiful. The rooms (and bathrooms) are extremely comfortable and the pools and grounds are lovely. Royalton Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/Security Even though we had a group of 11 talking to her at the same time she did not get flustered or inpatient with us. All in all, we enjoyed ourselves, met some lovely people and would definitely recommend to others. Luxury Regards Francisco Jorge General Director, Carretera Federal 307 Cancun-Playa del Carmen Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico. The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town. While looking from the long driveway at the resort it looked like a beautiful oasis and it didn't disappoint when we got closer. Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. Now here are the details if you want the longer version: They will serve you drinks in your swim out pool.The last thing I would want to share is that there are lots of step down places around bars, restaurants, pool decks and different lounge chair levels that could make be difficult for older travelers. Stay at this 4.5-star luxury property in Puerto Morelos. I did hear good things though about the teppanyaki tables but you would have to line up that day at 8 in order to get a seating and because of the size of our group it was almost next to impossible.Opa was a 50/50 split with our group. Also they were able to provide everything that we required, including a small maintenance issue with a fuse blowing in the room was resolved quickly. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? We would go back to this resort and we would recommend it to others. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Check in: We frequented the Chill Pool bar during the day where Able kept us and the other guests very happy with his excellent personalized service and well mixed drinks. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. Never had a problem getting a hammock or a beach bed or beach chairs.-Location- 15 minutes from airport.-Staff- Never seen anyone work so hard in my life. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Hoping to receive you again in sunny at Royalton Riviera Cancun.Luxury RegardsFracisco JorgeGeneral Manager. Julia did a great job, I felt so relaxed after the 75 minutes.Things that can be improved onefficient restaurants - wait times of 1 1/2 hours in a line is tough and also taking 2 1/2 hours to complete a meal is also something that needs to be looked at.The steps near the main pool need to be fixed as they are uneven and we saw a couple fall down the steps Lack of rest rooms around pool or beach area. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. As of Jan 14, 2021, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun Resort & Spa - All Inclusive on Jan 21, 2021 start from CA $356, excluding taxes and fees. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. Drinks where very good! Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Hideaway (Adult Only) Pool, Restaurant, and beach area. We enjoyed top shelf such as Crown at several bars, they don't have Crown it at the bars on the beach.The Room was amazing! Enjoy free WiFi, free parking, and 2 outdoor pools. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The extra few dollars we paid for this upgrade was well worth it. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. The Hideaway has its own a la carte restaurant, bar and adults-only pool. -beach- Long stretch to walk, some burrs in the sand which were no fun to pick out of my feet. Luxury Family Suite with 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. You could see the white sand on the beach and I loved how clean it was. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) By far the best food at an all-inclusive we have visited - and I mean BY FAR! Prices are subject to change. Buffet is available for breakfast, just don't like hearing slowed coldplay music with dimmed blue lights everywhere when I'm waking up. Cons.We didn't leave our kids at the kids land, we didn't feel comfortable dropping them off without being able to go in with them to see which complete strangers we were leaving the most important people in our lives with. Travelers that book a Diamond Club room get extra perks such as separate check-in, in-room … Hairdryers, Royalton-branded toiletries, and scales are also provided in the bathrooms. Diamond Club pools and beach area. I would not want a room on the mangrove side. If you've decided to book a vacation at the Royalton Cancun resort, you might be wondering which room category is right for you. Summary: or make everyone wait? The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. If you are looking for luxury, this is the place for you.Our check-in was extremely fast and efficient but that might have been because there was only 8 families that needed to be checked-in at the time. We were not interested in hearing promos during our visit so we just handed in our return voyage slip the next day at the reps. desk.View- if you want an ocean view book ocean front. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. Food was amazing at the buffet, many cook to order stations! Diamond Club™ Guests Complimentary access to the Level 18 Rooftop Cabana Lounge pool area and national drinks menu included. $45 each way to taxi to town and you have to book that the day before. Returning Visitor - Yes Several had mentioned sea weed on the beach, we only had what I would call sea grass our last morning and it was not a problem. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. There is a main area of restaurants beneath the main lobby behind the main show pool. SOOOOO GOOD) Because he was a grill guy I didn't know if I should tip him or not so I did because he made my experience a good one and I could see how grateful he was.The a la cartes where hit or missArmadillo (Tex-Mex) (Try the fish tacos and nacho salad - so good) and Hunter (Steakhouse)Honestly the food at both these places were amazing. The beach was long and had separate areas for Hideaway (Adults Only) and Diamond Club members. Stay at this 4-star beach property in Cancun. Sure it just opened and sure they are sill working on it, it did not bother us! We took the chance and booked it anyways. Always friendly but no time to chat, same guys clear and serve and get drinks, very busy. The longest part of the ride was from the main road to the resort itself because of the 15 speed bumps they have on the road. 10 shrimp and 2 tuna (which I must say is a must try. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. We requested a king size bed but at first received double, we requested to be close the to the kids area but were on the other side of the resort, we requested to be at a higher floor as we heard the view was much better, but we were put on the second floor, when you looked out our window you looked at the pool area and restaurant there was no ocean in sight. Spent an entire day trying to sort it out, was promised calls we never received. Awake each day and fall asleep each night in the privilege of this Presidential suite designed to keep the family together. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. lots of options for kids, my 2 year old popped the button off his pants. LOVED our swim out rooms! - See 14,671 traveler reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun Resort & … Diamond Club pools and beach area. Dear CindyIt feels very rewarding to hear that our services have gone beyond our clients expectations.We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean.Looking forward to welcoming you back pretty soon.Luxury RegardsFrancisco JorgeGeneral Manager, Pros.-Rooms- You will not be able to beat these beautiful rooms. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. On windy days seaweed would wash up. After check in they want to...We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. Hideaway @ Royalton, a resort within a resort provides a 343-room boutique section exclusively for adults in a tranquil kids-free haven. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,029 candid photos and videos of Royalton Riviera Cancun … But a great deterrent from driving fast. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/Security Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. So good.After the 4th day we decided that we would only go to the buffet because we knew we would not be disappointed and I think that helped curve some of the issue we did have.The Spa - WOW that is all I can say. She was calm and really started off our experience at the spa in an amazing manner. Hideaway (Adult Only) Pool, Restaurant, and beach area. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. They had the opportunity and the means to make it right, to make me feel valued and not one of the masses and beyond a smile they didn't take it. My wife and I were really worried about coming to a place so new especially because we were organizing it for a group of 11 people. Some suites add separate living spaces with dining tables, bar areas, and couches. The safe is easy to use with outlet and USB ports for charging. As we were a big group, these gentleman took great care of us to the point they knew our orders. more. Be considerate of them, of their families of what they are trying to do for you, leave arrogance and ignorance at the door and be generous.Entertainment- Engaging shows every night with live music afterwards, my kids were never scared and I never had to see a thong jiggling in front of our faces.I read all the reviews before coming, I found most of them were accurate, however I saw only one mosquito our whole visit, and I killed it so no worries. Overall wonderful resort but room for a few improvements, I traveled to Royalton Riviera Cancun for 7 days in July 2016 with my family of 6. Always a smile on his face and again new my order. Exclusive to Hideaway Guests: Privileged access to exclusive pools, reserved beachfront areas and restaurants. We loved Hunter (truffle Mac and cheese - yummy) and the Japanese restaurant. more. We especially loved Roberto and Carlos at the Hideaway Pool bar who kept the drinks coming right to our swim out pool. The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town.Summary: Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area.Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/SecurityCons: Diamond Club value, Vacation Club/Time Share (no interest to us) Returning Visitor - YesDiamond Club Upgrade - Probably not/Maybe (Why 4 stars)Now here are the details if you want the longer version:Check in:We checked in at the Diamond Club lounge, and was very quick and easy. The sushi was as one of the other trip advisor reviews said it is as bad if not worse than sushi you would buy from the supermarket. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. Occupancy Limits: 3 adults, 2 children, 4 total. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Maria at the from desk was fantastic. rooms are important for us as we spend the afternoon out of the sun with our napping kids.-Restaurants- Food was good, always served hot, nothing blew my socks off, but nothings was gross. We primarily stayed on the beach and the main pool and one gentleman that was great was I believe Manuel/Miguel. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We wish to have the pleasure of seeing you again soon for your weeding.Until then, I wish you all the best from Riviera Cancun.Luxury RegardsFrancisco JorgeGeneral Director. -- Thank you Trip Advisor Reviewers --Room:We were very happy with the amenities, and the layout. We were placed in room 6303 which was an ocean view room with Jacuzzi on terrace. Luxury Suite, brightly decorated rooms, with 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Luxury at its best, but still a few things that need to be ironed out. Was always walking around the main pool and the restaurant in our reviews in-room … Accommodations in... ( which I must say is a pleasure to read you had such a beautiful sunrise and at we! Riviera Cancun.Luxury RegardsFracisco JorgeGeneral Manager of seeing you again soon the version of our website addressed to speakers English. 8 outdoor pools beautiful event the day before and dinner grounds are.. 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