WiFi, parking, and an evening social are free at this property. The butler at RC was terrible. I asked for a rollaway bed and was promised that by the time we get to our room it will be ready. It was a lot of tv and video games. The room had shelves and stones that were cracked, broken or stained. The family suite that they advertise to fit 5 people is a complete lie. We were very impressed by the new Royalton Bavaro in Punta Cana! The chairman at RC was larger and seemed more fancy. We travel often and this by far was the worst service experience we have ever had. To make the most of the location, there's a … Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Dear Y588sJ,Thank you for choosing us to spend your Christmas holidays with us.We apologize for all the inconveniences experience during your stay with us.I have to recognize that in specific seasons like Christmas and Easter, the family occupation increase significantly and it is very difficult to satisfy all the customers’ requests with the hotel on its full capacity. It’s in a park or reserve that does not allow fishing. You never knew what you were going to get but it was not bad. Wake each morning and enjoy in-suite coffee or tea stations, breakfast served to you by gourmet room service and your … By the time we left she was like a pro. Dealing with the front desk was a nightmare from start to finish, we felt lied to and cheated of a restful relaxing fun holiday. Wasted 3 hours waiting for the housekeeping to get the room in order. More, Dear kimmySKReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. I expressed my concerns to guest services who did make sure that I was seated on time at a restaurant the next night but that’s where it ended. Ridiculous and illogical. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was full of sea grass. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. The room was not very clean. I would say the food was good at both, but we mostly ate at diamond club places and stayed away from the buffet for the most part. You could not leave any food out or the ants would attack it. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. No coffee cups or silverware, but it had a full kitchen, so that was odd. Kids club employed smiling staff, very good with the children, Unfortunately it seems that a lot of guests do not take advantage of the kids club so as such many days the activities there were canceled or changed, however my granddaughter wanted to go anyway to “hang with the girls” and very much enjoyed her time there. Royalton Negril: the chairman's suite at the Royalton - See 4,224 traveler reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. Apart from that, this room was a construction nightmare. This place doesn't mess about when it comes to location. This resort specifically caters to families, or multiple families travelling together with lots of children and vacationers that like to listen to loud booming club music all day from one end of the resort to the other. Very helpful and friendly. All the girls in the coffee shop are wonderful. This place is set right on a beach, so there's only a pocket of palm trees between you and the latte-coloured sands. Both trips were wonderful. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Choose from the family friendly rooms, or enjoy a … Stay at this 4.5-star luxury property in Punta Cana. Thank you for choosing us to spend your Christmas holidays with us.I’m glad that you have liked the Entertainment team and the New Year’s Eve party. Royalton caters to English speaking guests, so they should understand English. I’m not sure if being in the Diamond Club would have made things better but that was sold out. Royalton Bavaro Resort & Spa- All Inclusive is an all-inclusive property. Family of 5 traveled between Christmas and New Years Day. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. The food- it was everywhere- for lunch everything you could possibly crave from sushi to tacos to open grilled chicken and vegetables, burgers, pork sandwiches, fish and chips, takeout pizza, salads- smoothie truck and more. Called housekeeping to come clean up the mess after the leak and when we returned to the room after supper we still had dirty bathroom with a few remaining towels, but they did what I did not ask them: prepared the bed for the night, removing the things I had on the bed, including my clean robe and putting on top of the dirty suitcase. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I look forward to returning in April with the rest of the family - maybe we’ll be lucky and the seaweed will have left by then- if not, it’s all ok. more. It’s a long walk to the main area from the beach. I wish there was availability on the Diamond Club section so you would enjoy of its privileges.We would like to get a second chance to demonstrate why 92% of our customers rate us excellent, so I put myself at your disposal for anything that you may need.Regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, This was my second time staying in the royalton Bavaro and I have to say I did not enjoy it The service was not on par with other royaltons like the royalton Rivera Cancun and I would definitely say not 5 star Food was slow and drinks were not filled regularly during meals ,for one meal we did not get our drinks until after the food was finished I am disappointed that the hotel has gone downhill as the location and people are great I think they might be understaffed Another problem is some restaurants were not open on nights they were meant to be open so this made dinner plans a disaster ,There was no atmosphere at night and come 12am the place was empty which I’m sure suits families with kids but not younger couples etc,Food was fantastic in the steak house but only the steak house but poor service took from it I will try the new royalton in Cancun this summer and hope it is up to the standards of the royalton Rivera Cancun, Dear 561barrydReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. I’m excited to see how it measures up to the ones we have stayed at already. So now I am in this trip for not even 24 hours and have barely relaxed. The entertainment varied, some evenings better than others, but enjoyable. Stroll the pristine beach at sunset, cozy up under a palapa for two, or enjoy a candlelit dinner. They went a few days. With the way things are going, I 'm sure I'll have much more to add once we'll return home this weekend. We loved the lazy river at Bravaro. The butler at RC was terrible. He set us up with reservations all week. No coffee cups or silverware, but it had a full kitchen, so that was odd. We are just a normal middle class couple but want a good resort. You could not leave any food out or the ants would attack it. It was like pulling teeth to try and get a reservation. Room tour at the Royalton Bavaro Beach resort in Punta Cana Dominican Republic. Prices are the average nightly price provided by our partners and may not include all taxes and fees. All quality food much higher than the typical all-inclusive. Royalton Bavaro Resort & Spa: Chairman suite - See 4,739 traveler reviews, 5,716 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. The New Years Eve party and entertainment was fantastic. It had dust bunnies and I don’t think the rugs were vacuumed. Prenota Royalton Bavaro Resort & Spa, Repubblica Dominicana su Tripadvisor: consulta le recensioni di 4.738 viaggiatori che sono stati al Royalton Bavaro Resort & Spa (n.36 su 153 hotel a Repubblica Dominicana) e guarda 5.876 foto delle stanze! After getting something to eat and about an hour later, nothing was ready. ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Royalton Bavaro is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. Dinner did not disappoint either- First night we got there too late to have lunch so we had to eat in the buffet… We sat down at the late hour to enjoy grilled lobster, grilled snapper, grouper, lamb chops, steak, shrimp and The list goes on…the ala cart restaurants were top notch as well, Brazilian steak house, seafood, Japanese and a steakhouse that offered a tomahawk ribeye on special- say what?? We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Not my idea of dining while on vacation. That is an excessive amount of time for not a complicated order. So the “perfect beach” is luck of the draw- entirely up to Mother Nature. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. I loved visiting the coffee shopThe kids club was ok. Our guests praise the restaurant and the helpful staff in our reviews. Royalton Bavaro also features a sprawling lazy river for relaxing and refreshing afternoons. The chairman at RC was larger and seemed more fancy. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 51,050 candid photos and videos of Royalton Bavaro Resort & Spa It’s a small space. FYI beach area is small and crowded. Tutte le camere sono dotate di balcone o patio. We did not ask much else of him, but I was happy to have that done. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. The furniture was disgusting and I have pictures, if needed and I've asked them to replace it. Went to the food truck and the fish taco special was sold out by the time I got there. Listen, communicate, understand, admit if you make a mistake, follow up, rectify quickly. Our butler was excellent at Bravaro (Gregorio). Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. Of course they offered upgrade/club (at check-in they said that hotel is full and no upgrade/club rooms are available), but we were already settled and did not want to bother to pack and unpack again. if you can’t understand what the issue is then solving a problem is impossible. The most recent trip was at Bavaro Casino* Guests enjoy access to an exclusive on-site casino featuring card tables and machine games, so those feeling lucky don’t have to venture far. Since I started to rant, I'll start from the beginning. It had dust bunnies and I don’t think the rugs were vacuumed. Royalton Suites Cancun All Inclusive. We extend our sincere apologies for the inconveniences that you had with the service in our property; we continuously train our staff in order to give an excellent service to our visitors.It was a great pleasure welcoming you to Royalton Bavaro. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. Took several attempts to get the bed, sheets, asking for a pillow took a separate attempt because they did not bring it with the sheets. If you tip the wait staff around the pool well enough, they will pay attention to you. Communication is where it starts to fall apart. Perfect for up to 8 people and includes # AllInLuxury ® features, such as: oceanfront view, dining table, pool table, kitchen, fully-stocked bar, plus all # DiamondClub ™ amenities! The outdoor playground is nice and shaded. We asked for two adjoining rooms, or two rooms near each other, two queen beds each, in a quiet section of the resort (away from entertainment, high traffic areas, restaurants). Besides, your solicitude was not expressed by your travel agency; the adjoining rooms request has more demand during these dates.We invite you to come at any season out of these dates and I assure you that your point of view will change and may demonstrate why 92% of the clients are delighted with Royalton Bavaro.Warm regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The room was not very clean. We travel 3-4 times per year to different destinations and this is the first time we have encountered so many things wrong that the only description comes to mind without using angry language or profanities is simply ridiculous. Queste sistemazioni con stile personalizzato hanno salotto separato. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. JuanT2896, General Manager at Royalton Bavaro Resort & Spa, responded to this review. It’s more spread along the beach instead or farther back from the beach. General_ManagerPUJ, General Manager at Royalton Bavaro Resort & Spa, responded to this review. Diamond Club™ Royalton Bavaro offers guests an exclusive vacation experience with an upgrade to Diamond Club™. The room was very nice just not as nice as the RC chairman. ... Royalton Chairman’s Club Swim up suite Bavaro Beach New All-inclusive 610-334-1917 - Duration: 7:00. Luxury Chairman's 3 Bedroom Suite Ocean Front DC. Wait at the pizza window was averaging over an hour to an hour and a half for 3 pies. NOT for adults travelling with adult family members OR anyone looking for some peace and quiet at any time including escaping to your hotel room for a quiet nap. Some site knowledge and Basic Customer Service training might also help. Please see our partners for more details. Between the check-in, the restaurant, and the timeshare breakfast, I was ready to leave after the first day. After one move, you’d think that there would be some sort of management intervention to sort out the problem and ensure we were satisfied. After a few day you knew what to order. We stayed in the diamond club for both. My husband liked Bravaro better as you could fish off parts of the beach and you are not allowed at RC. This is all assuming that they were trying to solve the problem, I suspect that they did know what the issue was and they didn’t care or want to solve the problem because they continued to deliver the same solution with every room switch. The Chairman at Bavaro had lot of ants. Both trips were wonderful. Luxury Accommodations. He set us up with reservations all week. Then another person comes along introduces him/her self and asks the same question. Hard Rock Golf Club at Cana Bay is minutes away. The room was very nice just not as nice as the RC chairman. The butler at RC was terrible. Now £157 on Tripadvisor: Royalton Bavaro Resort & Spa, Dominican Republic. The beach was excellent at Bravaro when we... We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Once we were even told she had left for the day when that was clearly not true. Review tags are currently only available for English language reviews. Discover elegantly styled rooms and a heavenly night’s rest atop the Royalton signature DreamBed™ mattress. Who would expect a leak, but the problem is not the leak itself, things happen, but the fact they didn't clean it and at 10 o'clock at night we're still with the dirty and disgusting bathroom. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 50,030 candid photos and videos. What a waste of time, multiple trips to the front desk, being told there was NOTHING available, ( when we could see an entire block of the resort not occupied) or told to come back later or the next day and being shown to rooms that we had asked NOT to be in. We were beginning to feel like we were in Oz, where there really isn’t a supervisor behind the curtain. Guests enjoy the kid-friendly amenities. We spent three hours from start to finish at the Italian restaurant between waiting for a table and for our food order which consisted of lasagna, one seafood dish, two pastas with butter, and a pizza. Totally unacceptable to expect that you pay for two adults, that are brother and sister where one is expected to sleep on a pull out couch! By the end of all this, my husband, who normally does not get involved in these thing said that he had enough and by the next day got to one of the managers of the hotel to describe his disappointment and dissatisfaction. Dear cute001Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. The pros are the entertainment at night, the vibe team at the pool, and the overall cleanliness of the resort. As well, the beach area itself was covered with seaweed- which caused a very pungent odor- keeping us at the pools most of our vacation- staff attempted to rake up now and then, however it came up too fast to be kept under control. The craftsmanship was better. Beware— if you are not Diamond Club you CANNOT make a reservation for dinner (except at the Hibachi grill which we were given 9:45PM) Traveling with 5 people and having uncertainty around every meal took a lot away from making this a good vacation. You don’t know who really is responsible for you or your table.The “concierge” in the bottom of our building was of no help except to try and get us to some sort of timeshare breakfast the first morning. As a Travel Smart member I have stayed at 7 of their hotels in Mexico, Punta Cana, & Jamaica - this resort tops our list of Royalton properties so far. We did not ask much else of him, but I was happy to have that done. If you like Japanese food, do not go to the Japanese restaurant . We will not be returning to this resort or any other Royalton. After spending all day trying to get in our room, I spent that night with five of us are trying to eat. The room had shelves and stones that were cracked, broken or stained. My granddaughter (and me n pop pop ;) ) just loved the lazy river and the cavern swim up pool bar-And had a blast learning to surf the flow rider-The staff there were wonderful - they had so much patience and spent lots of time w our granddaughter, teaching her how to surf and do tricks. I would return to Bravaro again since the beach was so nice and the kids liked the lazy river and shallow pool which was shaded and my husband could fish. Please see our partners for more details. For hours we listened to screaming and yelling from both kids and parents while they partied. We had 1 king bed and a pullout sofa in a room and at check-in we were told that that's enough for 2 adults and 2 children of opposite sex. I letti sono preparati con biancheria da letto di alta qualità. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. One night I was flat out turned away from the steakhouse and yet again had to face the buffet. See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. We did not ask much else of him, but I was happy to have that done. Few other things: they do not take reservations at restaurants and the wait is 1 to 2 hours- buffet never fails. We are delighted to read that you spent a most wonderful holiday. Our guests praise the restaurant and the helpful staff in our reviews. The staff, the FOOD, the grounds- the accommodations - not one complaint -There’s not a thing they could have done to make our trip better. My husband and I (55 & 56) stayed here in a swim out ocean view with our 10 year old granddaughter the week after Thanksgiving Nov 26-Dec 3...All I can say is WOWZER!!! Day 5 at this ridiculous hotel - The last event we had was a leak on the ceiling in the bathroom. I have zero concern that it would affect their trip and that once again we will have a wonderful fun filled vacation :) Thank you Royalton Bavaro! Has anyone been here before? Our butler was excellent at Bravaro (Gregorio). The beach was excellent at Bravaro when we...We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Communication between staff is horrible. The cons are many — I spent the first day walking back-and-forth to reception checking on our room (four times). The largest room here is the four-bedroom, 2,551-square-foot Chairman’s Suite, which features a dining table, a pool table, and an outdoor hot tub. The most recent trip was at Bavaro the chairman at RC was larger and seemed more fancy try get! Our wedding planning service knew what to order Royalton Bavaro beach new all-inclusive 610-334-1917 - Duration: 7:00 a., broken or stained for this time last event we had to face the next... 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