We made the room do and did not want to move again.This resort has a lot to offer, but the entertainment is lacking, been to many other resorts and all of them had an entertainment area (room) which had seating for a couple of hundred people at least, and RRC has very minimum seating and you have to sit on the cement ledge in front of the stage, this is not acceptable for the $$$ one paid to go to this resort. Our three butlers Raul, Luis and Juan were exceptional, They catered to our every need and even provided us with extra service to make our stay so special.we will be traveling back to see them next year and make more memories. Dear tons765We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Thankfully the coffee/ice cream shop on the main floor was ok. If you require more information during your stay, please contact the Guest Service Desk. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Wine selection is limited and upgrades are expensive (4-5 times what you'd pay at a liquor store in the U.S.) We'll be back. Treat yourself to the delights of Royalton's All-In Luxury® concept. There can be line-ups depending what time you go for dinner, we usually ate later around 9:00 P.M.Service was great in all restaurants and a big thank you to Abraham, Robersio, Lindburgh, Daniel, and many more in the buffet and to the wonderful Ladies (Miriam) at the front reception.Our room was not acceptable in #8108, main floor facing mangrove and workers walking to and from work below our balcony, we did not enjoy that and asked for another room, told nothing else was available, Sunwing Rep. Cecile, managed to find us a room on the 4th floor #8428, same side only higher up, we got this room 3 days later, not much better but we could sit on our balcony. Having the butler service is something special- something new for us. Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Guests rave about the food, which is above average for an all-inclusive resort. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. PetsPets are not permitted at Royalton Riviera Cancun. Down side of the resort was just the beach and water could have less seaweed,but there was a cleaning crew that would try to clear most of the seaweed as best theycould. The room was modern and very clean. Our exclusive All-In Luxury® concept is devoted to providing guests with a unique vacation experience, masterfully blending the Yucatan Peninsula’s unique culture with a luxury product that features top quality service, and great attention to detail. Currency/ATM. My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise, Royalton Riviera Cancun.Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. We ate at nearly every restaurant which included Italian (excellent lasagna), Mediterranean, Steak (French onion soup, Carpaccio), Japanese (Sushi), TexMex (fish tacos), Mexican (fajitas). Enhance your vacation by selecting a Diamond Club™ room category and enjoy amenities such as our Butler Service. Royalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services … Royalton Riviera Cancun Resort & Spa Features. We stayed in the Royalton main building and would not pay more for the Diamond Club or the Hideaway, don't think it is worth it. My new favorite. I know others have said they saw more being delivered, but not to the Royalton section. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We had dinner at Grazie this was an Italian food was very good, the next night we had Hunter this was a steak house this was very good as well, the next night we went to Zenthis was a mixture of Japanese and sushi the food got better and better each night, the final night we went to Opa this was a Mediterranean restaurant or you can say Greek. The a la carte restaurants are all first class. The water is murky and brown in colour. Check prices, photos and reviews. Located about 20 miles south of Cancun, in Benito Juárez, Mexico, the Royalton Riviera Cancun Resort & Spa has something to offer every type of traveler. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. Our highly trained butlers will take care of the details that will free you to enjoy your ultimate vacation. With Diamond Club™, you'll receive the following upgrades: Dedicated room locations for Diamond Club™ only Thank you Marianna and Pepe. ParkingParking is available at no additional cost for guests of the hotel. The food was amazing. We did have to call housekeeping the 1st night to have the sofa bed made up..they were there in 10 minutes.3. Having the butler service is something special- something new for us. Thought the food and service at Zen, Grazie, and Agave were great. At both the beach and the pool the service for drinks was great. The first day we had lunch at the sports bar..not very impressive had lunch there, but the view was great! Currency/ATMRoyalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services at the Front Desk. Laundry ServicesLaundry services are available at an additional cost. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. © 2021 Royalton Resorts | All Rights Reserved. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. Also there are many bars by the pool and the beach so your cup will never be empty, the premium selection of alcohol is a nice change from most resorts as well. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. On top of all that - the buffet in Grande Marche was the best all-inclusive buffet I've ever had with an incredible assortment of foods and chef-made dishes.The bars and liquor selection were exactly what I would have chosen - name brands of alcohol too numerous to list here - but including Crown Royal, Jack Daniels, Stoli, Absolut, Bombay Sapphire, Johnny Walker Red and Black. The Royalton Riviera Cancun offers all inclusive Riviera Maya honeymoons, vacation and weddings. It was a corner room, with a private pool, over looking the Hideaway pool. If you need items cleaned and returned to you please use the bag and form located in your closet and place it on your bed. The rooms were clean andspacious and the beds were very comfortable. 13 The spa.... had one of my top 5 massage!14. We'll extend your compliments to our staff and most particularly, to your butlers.It will be a great pleasure to welcome you once again for another memorable vacation.Luxury RegardsFrancisco JorgeGeneral Director. We checked in went to get something to eat and then to our room.2. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsFrancisco JorgeGeneral Manager. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. The resort is absolutely beautiful. The kids liked the burgers and fries at nibbles.4. All 4 rooms were spectacular - 2 of the rooms were double-wide with a large sleeping room and larger living room / dining room / wet bar area. We just returned from the Royalton and I must say it was one of the best all inclusive experiences we have had. jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Royalton Luxury All Inclusive. Buffet was fantastic! Dietary RequestsRoyalton Riviera Cancun offers a gluten free menu at each of its restaurants. The resort is absolutely beautiful. The infinity pools that look out over the beach are stunning. Communication in other countries is always challenging, I always travel with a little more patience.... when you find good people who "get it" like Blancha it makes life so much better. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. 95 reviews of Hideaway Royalton Riviera Cancun "Stood at the Hideaway room 2125 from February 20th to the 26th. We did not wait more than 5 minutes for a table at these restaurants. We escorted to our very luxurious and clean room by our butler Mariana. Environmental Sanitation Fee: The Municipality of Benito Juarez of The State of Quintana Roo has imposed a new Environmental Sanitation Fee which will be collected by hotels in Cancun (including hotels in Playa Mujeres, Costa Mujeres & Isla Mujeres).The fee for guests staying from January 1, 2019 onward is $25 MXN (approx. When staying at the Hideaway section, guests are permitted to use all facilities within the Royalton Riviera resort. It is a nice resort with easy walking to the beach, buffet and all amenities. The infinity pools that look out over the beach are stunning. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. more. Dear Greg HWe have been honored with your having chosen our resorts for your honeymoon and the fact that you show so satisfied with your experience makes us feel really proud of our site and staff. In-suite Coffee & Tea ServiceBrew a morning cup of coffee or tea in the privacy of your room with the convenience of your own machine. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. The a la carte restaurants are all first class. From the second our family arrived the Royalton staff were very welcoming. My family just returned last night from a great 5 days. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Michael a server in the diamond club beach area was awesome and always came by to make sure we were taken care of. Mattress in this room was almost worn out, not sure why. A warm reception and chilled cocktail set the tone for an extravagant vacation. Ask the front desk or your Diamond Club™ butler at least 2-days before your departure. Hideaway At Royalton Riviera Cancun: Butler Service is a must - See 6,498 traveller reviews, 6,707 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Gourmet Marche is a buffet with a lot of variety, and the Japanese Zen restaurant has a teppanyaki show. Royalton Riviera Cancun Resort & Spa: Poor butler service - See 14,483 traveller reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Royalton Riviera Cancun Resort & Spa: Poor butler service - See 14,480 traveler reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Onsite Services• 12 pools and children splash park • Jacuzzi• Spa• 24-Hour Room Service. We would go back as a family if the price was the same...I don't think my Husband I would go even in the Hideaway..if it's just t he 2 of us we would go to a Secrets or Excellence..have been to both and love them. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. It’s right on a palm-backed beach that curves gently around a reef. I used it 3 times. Butler service* Coffee Shop; Gift Shop* Nexus Tours* Diamond Club™ Lounges** Hideaway Lounges *Additional costs may apply **Included in Diamond Club™ Services Please Note: Pool hours are from 7am to 7pm. All the bars were great. Beach... yes there is seaweed..alot. My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. Royalton Luxury Resorts introduces Personal Butler Service. Dress CodeWe ask guests respect a smart casual dress code in our a la carte restaurants. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. Hideaway At Royalton Riviera Cancun: Terrible Butler Service at Diamond Club - See 6,443 traveller reviews, 6,652 candid photos, and great deals for Puerto Morelos, Mexico, at Tripadvisor. Thank you Marianna and Pepe. We had three 4th floor and one 1st floor ocean side facing rooms in the Diamond Club area (Note: we did not pay for the Diamond Club upgrade package so could not utilize Diamond Club additional benefits which included the pools and bars in our area of the hotel). The infinity pools that look out over the beach are stunning. Ask Greg H about Royalton Riviera Cancun Resort & Spa, Ask sbrook4 about Royalton Riviera Cancun Resort & Spa, Ask tons765 about Royalton Riviera Cancun Resort & Spa. A five Star Resort and will return next year without hesitation. Ask domenics149 about Royalton Riviera Cancun Resort & Spa, Ask romaga0 about Royalton Riviera Cancun Resort & Spa. If you are looking for a beautiful blue carribean ocean, this is not the place. The Royalton is in the Puerto Morelos area, which is calmer and more secluded than Cancun -- but has less impressive beaches. The food was amazing. The design of the entertainment area should have been thought out better. I will try to cover it all. Wheelchair AccessibilityFor the comfort of guests with mobility concerns, Royalton Riviera Cancun has adapted rooms with appropriate fixtures. See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. This sprawling resort’s got lots to keep you busy. I know others have not had an easy time. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. 9. Teen hang out... kids went every day and had a great time.5. We only tried the Grazie (Italian), Beach Club Grill, both very good and The Hunter (Steak House) which we found not very good, food was cold and steak was very fatty and not enjoyable. Communication in other countries is always challenging, I always... We just returned from the Royalton and I must say it was one of the best all inclusive experiences we have had. My husband & I chose this resort because it was brand new. In all the combined experience was great and I'm looking forward to going back for a longer stay at another royalton resort. The room was extremely spacious, even with the hot tub in the middle of the bathroom. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Luxury Regards Francisco JorgeGeneral Manager, This is the version of our website addressed to speakers of English in the United States. The infinity pools that look out over the beach are stunning. Also a lot of great subtleties at the resort like the ice cream shop and the nibbles bar where you can get a quick burger or plate of nachos. Royalton Riviera Cancun Resort & Spa: Butler Service is a Must - See 14,462 traveler reviews, 13,633 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. The celebrated Royalton Luxury Resorts chain is pleased to offer guests an opportunity to enhance their All-In Luxury™ vacation experience when selecting a Diamond Club® package. Yes we did tip... pretty much everyone and in US dollars. We stayed at the Royalton Riviera from March 22-29, 2015 in the Diamond Club areawith our Son who is special needs, let me tell you that we have never seen him so happyand full of energy, the first two nights we ate at the buffet very good lots of variety, the rest of the week we had our butler Juan Osorio make special reservations for us. GENTLEMEN Recommended: Long pants, collared shirts, casual shoes, Not Permitted: baseball caps, tank tops & flip-flops, sport shorts. I am sure many people feel the same.The best part of this resort is that it is only 15 minutes from the airport. Scuba diving and snorkelling are popular, so pack an underwater camera. The gym is conveniently located next to The Royal Spa so you can combine a workout with a sauna session to enhance your routine. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Our room was just what we booked, Jr. suite ocean view, room 7329...over looked Grazie and had a nice view of the ocean. It has beautiful pools and great restaurants. Dear romaga0It has been a great pleasure to receive your warm review describing your most recent vacation at our premises. There were plenty of chairs on the beach, but not umbrellas. Unfortunately we didn't have time to try the Habachi inside the Japanese restaurant. We managed. We were served drinks and promptly escorted to the diamond club private check in (diamond club is well worth it). If you are looking to arrange a special event or occasion, please inform the resort before you arrive or contact your butler for Diamond Club™ guests. The rooms were clean andspacious and the beds were very comfortable. Looking forward to the improvement in the specialty coffee.More, Dear Domenic SWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. The buffet was always full of excellent choices and never had to wait too long to get your food. $1.50-2.00 CAD) per room, per night. The a la carte restaurants are all first class. Best resort ever! This resort has a casino. You may smoke in designated open-air spaces. See 14,671 traveler reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. 10 While we were there it was too windy for the paddle boards and kayaks... bit disappointing.11. Taxes and fees that are shown are estimates only. It is about a 20-minute drive south of the Cancun airport, and 45 minutes from downtown Cancun or the Hotel Zone. Lots of kids of all ages, no misquotes. Try to stay away from building 8 (mangrove side) as there is a generator building in the back and it is very loud. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Please see our partners for more details. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. I refused to play the chair saving game. 6.Pools...as is said we were in the Royalton section. Royalton Riviera Cancun Resort & Spa: Poor Diamond Club Butler Service - See 14,669 traveler reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & … Opa was another story and didn't even try to get into Hunter. I did not find it smelly, but really didn't want to go in the water but my daughter did. Royalton Riviera Cancun Resort & Spa: Butler Service is a Must - See 14,314 traveler reviews, 13,518 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. LADIES Recommended: Dress, skirt, long pants, shoes, capri pants, elegant sandals. 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